Shanahan University, Onitsha (“Shanahan University”, “the University”, “we”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, share and protect your personal information when you use the Shanahan University mobile app (“the App”) and the online services it connects to, including the student portal, fee payments and the e-library.

Please read it together with our Data Policy, which explains how the University handles personal data more generally under the Nigeria Data Protection Act (NDPA) 2023.

The App is published by Shanahan University, Onitsha, which is the data controller responsible for your personal information. You can contact us at:

• Address: Shanahan University Avenue, Trans-Nkisi Layout, Onitsha, Anambra State, Nigeria
• Email: info@shanahanuni.edu.ng
• Telephone: +234 813 480 0030, +234 907 722 8877, +234 907 511 2111

When you use the App, we collect the information you give us, together with information the University already holds about you, in order to provide the service:

• Account and login details: your matriculation number or staff ID, email address, phone number and password. Your password is stored securely and is never shown to University staff.
• Student and academic information: your name, passport photograph, faculty, department, programme and level, course registration, timetable, results and academic records.
• Fee and payment information: invoices, amounts paid, payment references, receipts and payment status. We do not collect or store your full card number or card security code.
• E-library information: your library account details and the resources you search for, borrow, reserve, read or download, along with due dates and any fines.
• Files you upload: documents or images you choose to submit, such as a passport photograph or supporting documents.
• Messages and support requests: the content of any enquiry, complaint or feedback you send us through the App.

• Device information: your device model, operating system and version, app version, language and time zone.
• Log and diagnostic information: sign-in times, error logs, crash reports, performance data and the IP address used to connect to our services.
• Notification token: if you allow notifications, a device token that lets us deliver messages to your device.
• Usage information: which screens and features are used, so that we can fix problems and improve the App. Where we analyse this information, we look at it in aggregate.

The App does not use your information to show you advertising, and we do not track you across apps or websites owned by other companies.

The App asks for access to features on your device only when you use something that needs it. You can refuse any permission, or withdraw it later in your device settings. Refusing a permission may stop that particular feature from working, but will not stop you from using the rest of the App.

• Camera and photos: to take or choose a photograph or document that you decide to upload.
• Files and storage: to download receipts, course materials and e-library resources, and to upload documents.
• Notifications: to send you announcements, payment confirmations, library reminders and other University updates.
• Location: only if you use a feature that needs it, such as campus directions. Location is used only while that feature is open and is never collected in the background.

Fee payments made through the App are processed by licensed third-party payment service providers. When you pay, your card or bank details are entered on the payment provider’s secure payment page and are handled by that provider. The University does not store them.

We receive and keep a record of each transaction: the payment reference, amount, date, the fee it relates to and whether it succeeded. The payment provider processes your payment information under its own privacy policy and the regulations of the Central Bank of Nigeria.

Some e-library resources are provided through third-party library platforms, databases and publishers. To give you access, we may share limited information with them, such as your library ID, your institutional login, or confirmation that you are an active member of the University. These providers may keep records of the resources you access under their own privacy policies.

We use your borrowing and access records to manage loans, reservations, reminders and fines, and to understand which resources are most useful to our community.

We do not sell your personal information, and we do not share it with advertisers or data brokers. We share it only where necessary, and only with:

• Payment service providers and banks: to process and confirm fee payments.
• E-library platforms and publishers: to give you access to digital resources.
• Technology service providers: companies that host our systems, deliver notifications, send emails or text messages, and provide crash reporting, acting on our instructions.
• Regulators and statutory bodies: including the National Universities Commission, JAMB and professional councils, where the law requires.
• Sponsors and scholarship providers: including the Shanahan Educational Foundation, in respect of students they support.
• Law enforcement and the courts: where we are legally required to disclose information, or where disclosure is necessary to protect the safety of our community.

We protect your information with technical and organisational measures that include encrypted connections (HTTPS) between the App and our servers, secure storage of passwords, and access controls that limit staff to the information their role requires.

You can help keep your account safe by keeping your password private, locking your device, and signing out of the App on shared or borrowed devices.

Some of our service providers, such as cloud hosting and notification services, may process information on servers located outside Nigeria. Where that happens, we take steps to make sure your information remains protected to a standard consistent with the NDPA.

We keep personal information only for as long as we need it for the purposes described in this policy, or for as long as the law requires.

More detail is available in section 10 of our Data Policy.

Under the Nigeria Data Protection Act 2023, you have the right to be informed about how your information is used, to access it, to have it corrected, to have it deleted where there is no lawful reason for us to keep it, to restrict or object to certain processing, to data portability, to withdraw consent at any time, and to complain to the Nigeria Data Protection Commission (NDPC).

You can also, at any time:

• turn notifications off in your device settings;
• withdraw camera, photo, file or location permissions;
• sign out of your account; and
• ask us to delete your account and data, as explained in the next section.

To exercise any of your rights, email info@shanahanuni.edu.ng with the subject line “Privacy Request”. We may ask you to verify your identity, and we aim to respond within 30 days.

You can ask us to delete your App account and the personal information associated with it at any time. To do so:

1. Send an email to info@shanahanuni.edu.ng from the email address linked to your account, with the subject line “App Account Deletion Request”.
2. Include your full name and your matriculation number or staff ID.
3. We will verify your identity and email you to confirm once your request has been completed.

We will complete your request within 30 days of verifying it. Deletion removes your App sign-in access, notification tokens, app preferences, diagnostic data linked to you, and uploaded files that we are not required to keep.

Some records cannot be deleted, because the law or our regulators require the University to keep them after your App account is closed. These include your core academic record (results, transcripts and awards) and your fee payment records. We keep these securely, for the periods described in section 10, and use them only for those purposes.

Uninstalling the App does not delete your account or your information. To have your data deleted, please make a request as described above.

The App is intended for applicants, students, staff and other members of the University community, and is not directed at children under 13. Some of our students are under 18 years of age. Where the law requires, we obtain the consent of a parent or legal guardian before processing the personal information of a person under 18.

Parents and guardians may contact us at any time to ask what information we hold about their child and how it is used.

We may update this Privacy Policy when we add new features to the App, change how we handle information, or when the law changes. We will update the date at the top of this page and, where a change is significant, let you know through the App or by email before it takes effect.